Thank you for choosing our store! We want to ensure a smooth and reliable shipping experience for all our customers. Please take a moment to review our shipping policy:

Processing Time:
All orders are processed and dispatched within 1-3 business days, unless otherwise stated.
Please note that processing time may be longer during peak seasons or promotional periods. We appreciate your patience.

Shipping Methods and Duration:
The available shipping methods and associated costs will be displayed during the checkout process.
The estimated shipping duration will vary depending on the shipping method chosen and the destination.
Standard shipping usually takes between 7-12 business days.

Please refer to the table below for shipping costs:

Country/RegionShipping MethodCostsShipping timeUnited StatesSTANDARD Orders: $0 - $49.98

4.99USD

7- 15 Days

United StatesFREE STANDARD Orders: OVER $49.99FREE

7- 15 Days

OthersSTANDARD Orders: $0 - $49.98

4.99USD

10-18 Days

OthersFREE STANDARD Orders: OVER $49.99FREE

10-18 Days

Shipping Destinations:We ship to most countries worldwide. However, please check the list of eligible shipping destinations during checkout. If your country is not listed, please contact our customer support for assistance.Tracking and Notifications:Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your shipment on our website or the respective carrier's website.We also provide periodic updates and notifications regarding the status of your shipment, keeping you informed every step of the way.Shipping Delays and Issues:While we strive to ensure timely delivery, please understand that unforeseen circumstances or external factors beyond our control may cause shipping delays.If you encounter any issues or delays with your shipment, please contact our customer support team, and we will assist you in resolving the matter promptly.We appreciate your understanding and cooperation regarding our shipping policy. Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt on most items in new condition.1. Please send email toservice@Footrue.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.2. You will receive return instructions from us after our customer service team has confirmed that the item is eligible for return. Please pack the item to be returned in its original packaging.3. Drop off your package at the local post office.4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your payment account in advance.

Return Conditions
1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-footrue.com products .

Return Address
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you wish to return the items to the nearest return address, please send email to service@Footrue.com, our customer service representative will get back to you within 24 hours.

Attention
Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.